Whether there’s a crisis or scheduled maintenance on your servers, you need to keep your customers informed during these down times. Instead of using multiple tools in your crisis management process, your IT team can use one platform. Status pages can solve multiple issues in one location instead of using your web page, email, phone …
Five Status Page Messages to Send During an Outage
During a server outage, your IT team can feel pulled in two different directions: First, having to communicate with customers about the issue and second, fixing the actual problem. Since you want to keep your customers informed while working to resolve the issue, there’s a solution tailored to your team: A status page can help …
What Really Happens in IT During an Outage?
A typical workday for your IT team may go from calm to all hands on deck. When a problem occurs on your servers, you may not know the cause right away, but before you can start figuring it out, customers are blowing up your phone and monitoring systems. Everything you do from this point has …
Four Reasons Your Daycare Needs a Status Page
A snow delay can throw a wrench into your typical workday at the daycare center — especially if you’re fielding emails and phone calls from concerned parents. When you start receiving these emails, phone calls or texts from parents asking whether to pack their kids’ lunches, you may have to answer each of message in …
Three Reasons Why Your Business Needs a Status Page
An outage with one, several or all of your servers is hectic enough, but add in a stream of emails and phone calls from concerned customers and you’ve got a full-on situation. When you start receiving these emails, phone calls or texts from clients who need access to their applications on these servers, you may …