During a server outage, your IT team can feel pulled in two different directions: First, having to communicate with customers about the issue and second, fixing the actual problem. Since you want to keep your customers informed while working to resolve the issue, there’s a solution tailored to your team: A status page can help …
What Really Happens in IT During an Outage?
A typical workday for your IT team may go from calm to all hands on deck. When a problem occurs on your servers, you may not know the cause right away, but before you can start figuring it out, customers are blowing up your phone and monitoring systems. Everything you do from this point has …